Answers to questions that apply to all versions of the app (Android, iOS, and BlackBerry).
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Frequently Asked Questions
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Why am I not hearing any audio even though it says it's playing?
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What does it mean when a scanner is offline?
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Why isn't my area available?
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How do I request a new scanner to be added?
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Why was my favorite scanner removed?
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How much data does the app use?
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How can I provide audio for my area?
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I paid for the Scanner Radio Pro app in the past, how do I reinstall it?
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How do I cancel my subscription?
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How do I cancel my subscription?
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How do I delete my data?
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Why am I not hearing any audio even though it says it's playing?
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Troubleshooting
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The Clips tab fails to display any clips
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Unable to sign into the app, error message says "Perform sign-in" setting is turned off
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The volume keeps getting turned down
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App keeps stopping while playing in the background
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Not receiving notifications
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Scanner audio stops when screen turns off
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Scanner audio stops when I begin listening to another app
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Player stops immediately after buffering has finished
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The Clips tab fails to display any clips
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Tips & Tricks
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Follow Scanner Radio